My son wanted a leather jacket like Indiana Jones' for Christmas. Every family member (grandparents, aunts, uncles....you get the idea) looked for something close. We finally found one on the internet at a place called US Wings. It was over $400, but its for Christmas, right?
It is now February, and the jacket is beginning to tear in the pocket area. I called customer service and received instruction to return it so they could look at it. I received the jacket back the same week without any notification from them, and there was a letter in the box stated that I should take the jacket to a shoe repair place to get it fixed. Yeah, right!
I called and talked with General Manager Mike. He said, upon inspection of the jacket, they assumed that since there was so many blood stains that obviously someone had been in a fight while wearing the jacket. One excuse is as good as another. There was, of course, no blood stains on the jacket.....maybe soda or rain spots, but not blood. I wasn't looking for US Wings to clean the jacket, just stand behind their very expensive products.